Dealing with clients (or what we usually call library users, patrons or readers) comes with various challenges. I am yet gaining experience as a Reference Librarian whose duty is to ensure users’queries are matched with the right resource. Traditionally, I have been a Cataloguer and a Serials Librarian but have never encountered any difficulty in locating materials for users like today.
It happened that a user (a first year student) came to access materials on the topic: Electronic Biosensor and in our usual practice, I asked him to tear out a sheet of paper and make a request stating his details including his topic. Using the request sheet, I offered him the index to ‘Encyclopedia of Science and Technology‘ In the index was found the volume and page numbers to the term (see pic below).
To my greatest chagrin, I went to the shelf and found that volume 3 was missing out of the volumes available. (see pic below). It was devastating as I couldn’t solve the immediate problem of that user. But guess what? I eventually offered him the older volume of same encyclopedia. That solved it for me!
*Librarian’s Tip: Always look out for alternative volumes or resources for your users. Don’t let them go empty handed!